DELHI, July 20, 2016/PRNewswire/ — HCL Infosystems Awarded for Significantly Improving Customer Experience for Leading Multi-national OEM HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (one of Indias premier IT Services, distribution and digital solutions company), was awarded for Best Use of Lean Six Sigma: Field Services in IT at the World Quality Congress Conference held recently in Mumbai. (Logo:http://photos.prnewswire.com/prnh/20160503/10145315)
Through its Lean Six Sigma initiatives, HCL Services managed to significantly enhance Customer Experience for a leading multi-national OEM. The lean Six Sigma project undertaken by HCL Services helped augment client relationship and loyalty, leading to increased business and profitability for the OEM. The Customer Experience compliance (CE) improved from 89% in Q4 FY16 to 92% in Q1 FY17, with Enterprise CE achieving a remarkable 100% CE in the same period.