Given all of the problems that exist in our American healthcare system, it’s encouraging that most healthcare organizations are endorsing or practicing some form of process improvement or operational excellence strategy. Under the banner of different labels and using different combinations of methods, some organizations are preventing errors and improving care, while reducing waiting times, lowering cost, and improving the workplace environment.
Read more here……

DELHI, July 20, 2016/PRNewswire/ — HCL Infosystems Awarded for Significantly Improving Customer Experience for Leading Multi-national OEM HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (one of Indias premier IT Services, distribution and digital solutions company), was awarded for Best Use of Lean Six Sigma: Field Services in IT at the World Quality Congress Conference held recently in Mumbai. (Logo:
Through its Lean Six Sigma initiatives, HCL Services managed to significantly enhance Customer Experience for a leading multi-national OEM. The lean Six Sigma project undertaken by HCL Services helped augment client relationship and loyalty, leading to increased business and profitability for the OEM. The Customer Experience compliance (CE) improved from 89% in Q4 FY16 to 92% in Q1 FY17, with Enterprise CE achieving a remarkable 100% CE in the same period.

The student team will target the manufacturing process at Currier’s facility and work to identify the best methods for repeatability of the manufacturing process using Six Sigma, a set of tools and strategies for process improvement developed by Motorola in 1981. Using quality planning, quality control, quality assurance and quality improvement, the team’s goal is to find ways to improve the molder’s quality by identifying and removing the causes of defects.
Click here to read more

The company is driving major productivity improvements through Lean Six Sigma, procurement transformation and simplification programs. Myers underscored several examples, including: $400 million of conversion productivity savings over the past two years, largely from Lean Six Sigma work; a 20 percent reduction in procurement costs by partnering with strategic suppliers; and simplification of the European biscuit portfolio that is expected to reduce complexity by 60 percent and save $100 million in costs.To read more click here

“Using Lean and Six Sigma we streamlined our processes against the standard SAP package”’s Martha Heller talks to Carlos Cardoso, CEO of Kennametal, about how data on customers’ manufacturing plants allows his company to identify ways to boost efficiency. – See more here